PRIVACY POLICY

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard
your personal information. This policy outlines our practices in accordance with the Australian Privacy
Principles under the Privacy Act 1988 (Cth).

WHAT WE COLLECT

We may collect personal information including:

• Full name, date of birth, and contact details
• Driver licence information, including status, training history, and logbook progress
• Payment and billing information
• Feedback, reviews, and communications
• Fleet booking and scheduling data
• Optional information you provide, such as accessibility needs or interpreter requirements

HOW WE USE YOUR INFORMATION

We use your information to:

• Deliver safe, personalised driver training
• Manage bookings, payments, refunds, and account administration
• Communicate updates, reminders, and learner support (including automated SMS or email
  reminders)
• Improve our services, training programs, and safety campaigns
• Verify identity and licence details for safety, insurance, and compliance
• Meet legal, regulatory, and insurance obligations

DISCLOSURE AND THIRD PARTIES

We do not sell your data. We may share information with:

• Payment processors (e.g., Square, Stripe, PayPal)
• Insurers, brokers, and regulatory bodies (as required)
• Technology providers that support scheduling, communications, and secure data storage
• Law enforcement or government agencies when legally required
• Some third-party providers may store data on servers located outside Australia. Where this occurs,
  we take reasonable steps to ensure your information is handled in accordance with the Australian
  Privacy Principles.

COOKIES & WEBSITE ANALYTICS

Our website may use cookies, tracking pixels, and analytics tools to understand traffic patterns and improve
user experience. You can adjust your browser settings to refuse cookies if you prefer.

DATA STORAGE, SECURITY & RETENTION

Your data is stored securely using trusted platforms. We take reasonable steps to protect it from misuse,
interference, loss, and unauthorised access. We retain personal information only for as long as necessary to:

• Provide services
• Meet legal and insurance obligations
• Resolve disputes
• Maintain accurate business records

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

CHILDREN & YOUNG DRIVERS

For learners under 18, we may collect parent or guardian contact details. We communicate with
parents/guardians regarding bookings, safety, and training progress where appropriate.

ACCESS AND CORRECTIONS

You may request access to your personal information or ask for corrections by contacting us at:
[email protected] or 0423 653 520.

DATA BREACH RESPONSE

In the unlikely event of a data breach, we will take immediate steps to contain the issue and notify affected
individuals in accordance with the Notifiable Data Breaches scheme

OPT-OUT AND COMPLAINTS

You may opt out of marketing communications at any time. If you have concerns about your privacy, please
contact us directly. If unresolved, you may lodge a complaint with the Office of the Australian Information
Commissioner (OAIC).

UPDATES TO THIS POLICY

We may update this policy to reflect changes in our practices or legal obligations. The latest version will always
be available at www.learntodrivenq.au